Your Questions, Answered

Solar energy is electricity generated from sunlight using photovoltaic (PV) panels. These panels convert sunlight into direct current (DC) electricity, which is then converted into alternating current (AC) by an inverter, making it usable for your home or business.

The primary benefits include significant reductions in electricity bills, lower carbon footprint, increased energy independence, protection against rising utility costs, and potential increase in property value.

Most properties are suitable, but it depends on factors like roof space, sun exposure, shading, and structural integrity. Our team conducts a detailed site assessment to determine optimal placement and system size for your property.

You can reach us through multiple channels: fill out the contact form directly on our 'Contact Us' page, send us an email at info@solarsafe-solutions.com, or give us a call at +254 797 226 293 during business hours. We aim to respond to all inquiries within 24 business hours.

Our initial consultation typically lasts between 30 to 60 minutes. During this session, we'll discuss your energy needs, current electricity usage, and goals for going solar. We'll also gather preliminary information about your property. This can be done virtually or in person, based on your preference.

Yes, our initial consultation is completely free of charge and comes with no obligation. It's an opportunity for us to understand your requirements and for you to learn more about how Solarsafe can help.

To make the most of your consultation, it's helpful (but not required) if you have recent electricity bills (ideally 12 months), an idea of your roof space or available land, and any specific energy goals or challenges you'd like to address.

The cost varies widely based on system size, panel type, installation complexity, and any battery storage options. We provide a detailed, transparent quote after a free site assessment and consultation, outlining all costs.

We offer several flexible options including direct purchase, solar loans, and our 'Solar-as-a-Service' model which can eliminate high upfront costs. We'll help you find the best solution for your budget.

Depending on your region, there may be various government incentives, tax credits, or rebates available. Our team stays up-to-date on these programs and can advise you on eligible benefits.

The physical installation typically takes 1-3 days for most residential systems. The entire process, from initial consultation to system activation, usually takes 4-8 weeks, including design, permitting, and inspection stages.

Solar panels are very durable and require minimal maintenance. Occasional cleaning (every 6-12 months) to remove dust or debris is generally sufficient. We also offer comprehensive maintenance plans for peace of mind.

For safety reasons, most standard grid-tied solar systems will automatically shut down during a power outage to prevent back-feeding electricity into the grid while utility workers are trying to repair lines. If you want power during outages, a battery storage system is required.

Modern solar panels are designed to be highly durable and typically come with a performance warranty of 20-25 years, guaranteeing a certain percentage of power output over that period. Many systems continue to operate effectively beyond 25 years.

We offer comprehensive warranties covering both the solar panels (manufacturer's product and performance warranties) and our installation workmanship. Specific details will be provided in your project proposal.

Yes, solar panels still produce electricity on cloudy days, though at a reduced efficiency. They convert daylight into electricity, not just direct sunlight. However, heavy cloud cover will lower their output.